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Privacy policy and cookie management

1. Purpose

The purpose of these general terms and conditions of use (« T&Cs ») is to specify the terms under which the website www.globallconcept.com (the « Site ») is made available and to define the conditions for accessing and using the Site by people viewing it (« Users »). They are not intended to define the terms that apply to orders for products presented on the Site. Product orders are governed by AGUA asbl’s general terms and conditions of sale, which are available here.

The Site is managed by AGUA asbl, with its registered office at Rue du centre 5b, 4560 Les Avins-en-Condroz, registered with the Banque-Carrefour des Entreprises under the number 0861.287.546(contact email address: [email protected]).

The Site provides Users with free access to the information presented on the Site. All the costs borne by Users to access the Site (computer equipment, software, internet connection etc.) are their own responsibility.

The Site is normally accessible to Users at all times. However, access may be interrupted due to technical maintenance without prior notice. The contents of the Site may change at any time.

The use of the Site implies full acceptance of these T&Cs. These T&Cs may be modified or expanded at any time, and Users of the Site are therefore invited to consult them regularly.

2. Intellectual property

The trademarks, logos, symbols and all the contents of the Site (text, images, sounds etc.) are protected by the relevant intellectual property rights. The contents and layout of the Site are protected by copyright. The products presented are protected by copyright and/or design rights. Signs and names may be protected by trademark rights. No licence is granted to these rights.

Users must therefore request AGUA asbl’s permission in advance for any reproduction, publication or adaptation of elements taken from the Site, unless legal exceptions apply. Users undertake not to use content from the Site for commercial and/or advertising purposes.

Any reproduction and/or public communication of all or part of the Site by any means whatsoever without the express permission of AGUA asbl thus constitutes an offence under the Belgian Code of Economic Law (unless legal exceptions apply). If a legal exception applies, the source must generally be cited.

3. Information presented on the Site

AGUA asbl undertakes only to publish correct and up-to-date information on the Site. However, AGUA asbl cannot guarantee that the Site is free of defects, errors or omissions or that the information presented is still valid.

The fact that products are presented on the Site does not necessarily mean they are available to order.

In addition, the information on the Site is presented as a guide only and has no contractual value. This is particularly true of representations of products and all the information about them (such as size, light output, electrical power supply requirements, price or any other characteristic). Information about products is not intended to be exhaustive.

Consequently, Users should not base particular expectations on this information (such as being able to procure products from AGUA asbl or use them for a specific purpose) or make any commitments to third parties (such as a commitment to procure for them a particular product presented on the Site). AGUA asbl cannot be held liable for the User’s interpretation and use of the information on the Site.

If a User is interested in a product, they are responsible for seeking more information about the product in question from AGUA asbl.

The Site has no facility for purchasing the products presented – product orders require Users to contact AGUA asbl to request a quotation for the product in question. The information in a quotation always takes precedence over any information presented on the Site.

AGUA asbl can never be held liable for the information presented on other sites to which the Site may link or in documentation made available on the Site that comes from third parties (such as suppliers). 

4. Site security

AGUA asbl regularly updates the engine used to publish the Site. However, AGUA asbl cannot be held liable for any viruses or other malware that may infect computers or other equipment belonging to Users following their use of the Site.

5. Hyperlinks

Hyperlinks may be presented on the Site. Users are informed that clicking these links may lead to pages outside the Site. It is up to Users to check whether they are still on the Site. AGUA asbl has no control over pages that are not part of the Site and can never be held liable for their contents.

6. Cookies

Users are informed that a cookie may be installed automatically in their browser when they visit the Site.

Cookies are small files that are stored temporarily on the hard disk of the User’s computer.  The Site only uses cookies that are necessary for the Site’s operation and the transmission of information over the internet.

7. Processing of personal data

7.1. Data controller

The data controller responsible for the processing of your personal data is: AGUA asbl, rue du centre 5b, 4560 Les Avins-en-Condroz (Belgium).

7.2. For what purposes will your data be processed?

Your personal data will be processed for the following purposes on the basis of the legal provisions listed below:

  1. Responding to communication if you contact AGUA asbl via the Site – AGUA asbl has a legitimate interest in responding to communications addressed to it (article 6.1.f of the GDPR), particularly in the event of a question about the products presented on the Site; if you ask a question about an order, the legal basis is article 6.1.b of the GDPR – processing is necessary for the performance of a contract to which the data subject is party or in order to take steps at the request of the data subject prior to entering into a contract;
  2. Processing an order placed following communication, based on article 6.1.b of the GDPR – processing is necessary for the performance of a contract to which the data subject is party or in order to take steps at the request of the data subject prior to entering into a contract;
  3. Managing any complaints or disputes between you and us, based on article 6.1.b of the GDPR – processing is necessary for the performance of a contract to which the data subject is party or in order to take steps at the request of the data subject prior to entering into a contract;
  4. Protecting our website and activities against risks, based on article 6.1.f of the GDPR – processing is necessary for the purposes of the legitimate interests pursued by the controller;
  5. Managing your preferences on our website, based on article 6.1.a of the GDPR – the data subject has given consent;
  6. Statistical analysis of the Site’s operation and our activities, based on article 6.1.f of the GDPR – processing is necessary for the purposes of the legitimate interests pursued by the controller;
  7. Sending information about our products and services, based on article 6.1.f of the GDPR – we have an interest in keeping our customers and prospective customers informed about our products and services. Naturally you have the right not to receive this information, which you can exercise by sending an email to [email protected]  

7.3. Which personal data do we process?

Depending on what you communicate to us, we may collect and process the following data:

  • First name and surname
  • Email address
  • Phone number
  • Address (country, postcode, town, street name, house number etc.)
  • Job title
  • Products you have ordered or would like to order
  • Payment details
  • Product delivery date
  • Other information provided as part of the ordering and contract fulfilment process (such as information contained in correspondence with us).

If you accept cookies relating to the analysis of the Site’s use, we may also process information about:

  • Your preferences about the use of our Site
  • Buying and user behaviour on our Site

7.4. How do we protect your personal data?

We use appropriate technical and organisational measures in line with the current state of technology to protect your personal data.

7.5. For how long is this data processed?

We will not process your personal data any longer than is necessary (i) to provide you with the services you have requested, (ii) for the purposes described in this policy and (iii) for the legal purposes for which we are required to conserve information.

For example, we conserve personal data (whether or not it is contained in documents) as long as the law requires, plus a period of one year. This enables us to delete data properly from our systems and our archives.

The following conservation periods apply in principle to the data you share with us as a customer:

  • In general, we delete your personal data after seven years, unless the law requires us to conserve it for longer.
  • Information that is subject to a dispute, or that could reasonably supposed to be used in a dispute, will be conserved as long as necessary for the purposes of its use in the dispute.

7.6. Transfers of personal data to third parties and use of third parties to process personal data

We do not sell your information to third parties.

However, we call on third parties, subcontractors and external service providers specialising in certain tasks:

  • cloud computing suppliers, who provide the IT infrastructure on which our systems are built;
  • banks dealing with payments for goods ordered;
  • third parties supplying the goods and services you have bought in order to process and fulfil your orders.

We have made the necessary arrangements with these third parties – they will only process your data to fulfil their agreements with us.

Some subcontractors process your data outside the EU. Specific protective measures have been put in place for these cases – either they are located in countries that offer an appropriate level of protection for your data, or we have agreed standard contractual clauses with them. A copy of these measures is available on request by sending an email to [email protected]

We also provide your information to governmental agencies or other competent authorities when the law requires it.

7.7. Rights

You have the right to view and correct your personal data.

You also have the right to oppose its use under certain circumstances or to ask for your personal data to be deleted, and the right to ask for its processing to be limited, together with the right to request a transfer of your data, as provided for in articles 15 to 20 of the GDPR.

You also have the right to oppose the use of your data for direct marketing purposes, free of charge.

To exercise your rights, send an email to [email protected] giving your full name. You may be asked for proof of your identity.

Please note that certain items of personal data may be excluded from the rights of access, correction, opposition, destruction or deletion in accordance with the legislation in force.

7.8. Complaints

If you have any complaints about the processing of your personal data, please contact the Data Protection Authority at Rue de la Presse 35, 1000 Brussels (tel. +32 (0)2 274 48 00 or email [email protected]).

8. Liability

In the event of a dispute relating to the use of the Site (including the information presented on the Site), AGUA asbl is only liable in the event of fraud or gross negligence. If AGUA asbl is found to be liable, its responsibility will in any case be limited to direct damages (any damage such as loss of data, loss of commercial opportunities or increased costs will be considered to be indirect damages) and to an amount of €1,000 (one thousand euros) per claim.

9. Applicable law and competent jurisdiction

Belgian law (excluding the rules on determining applicable law) applies to relations resulting from the use of the Site. Only the courts within the judicial district of Huy are competent to decide on disputes relating to the use of the Site.